Wednesday, October 12, 2016

Vital Customer Analytics that Every Manager Should Know



Vital Customer Analytics that Every Manager Should Know

A business needs to be able to acquire, retain, satisfy and engage their customers effectively To succeed and grow. Let’s look at some of the key customer analytics in use today.

Customer satisfaction analysis

 

. The most common way to assess customer satisfaction is with a combination of quantitative and qualitative surveys. Customers who are happy with your product or service are much more likely to buy from you again. Customer satisfaction analysis is the process of assessing whether your customers are getting what they want and expect from your business, product or service .

Customer segmentation analytics

 

Customer segmentation analytics is the process of finding sub-groups or segments within the overall market. Being able to assess your customers and split them up into various segments that might buy more of one product than another or buy more often allows you to tailor your marketing and communication efforts. The internet is a vast source of useful customer data, helping companies identify clear segments – data mining and text analysis are useful tools for this.

Customer lifetime value analytics

 

Customer lifetime value analytics is the process of analysing how valuable the customer is to the business over the entire lifetime of the relationship. This allows you to focus marketing attention on the most valuable customers. Done well, this analysis can also potentially identify ways to increase the length of the relationship and the value of the customer.

Web analytics

 

Online sales in just about every industry are increasing. Web analytics is the process of analyzing online behavior so as to optimize website use and increase engagement and sales. There are two types of web analytics: off-site and on-site. Off-site web analytics is useful for assessing the market and opportunity whereas on-site is useful for measuring commercial results. There are many web analytics tools and service providers available.

Sales channel analytics

 

Sales channel analytics looks at all the various ways that you distribute your products to your market to see which channels are the most effective, allowing you to make the best use of your resources. For this analysis, you need to identify all the sales channels that you currently use or could use, then attribute each sale to a channel and subtract the relevant cost of sales for each channel.

Social media analytics

 

Social media analytics is the process of gathering and analyzing data from social media to see what people are saying about your product, service, brand or company. In social media analytics, text data from social media posts and blogs is gathered and mined for commercially relevant insights using text analytics and sentiment analysis.

Customer engagement analytics

 

Businesses are notoriously bad at customer engagement, yet it has a direct impact on a company’s bottom line. Customer engagement analytics is a rapidly evolving field where businesses are trying to map the entire customer interactive journey on- and off-line. Ways of measuring customer engagement include surveys and social media analytics.


3 Methods to Make Money with Pokémon Black & White



3 Methods to Make Money with Pokémon Black & White


                

                       METHOD #1

                   Battling trainers daily/weekly


·         Go to Nimbasa City's Ferris Wheel and battle a person in front of the entrance.

·         Enter into Opelucid City's Battle House, located right next to the entrance to Route 10. Battle both Ace Trainers.

·         Enter into Castelia City's Game freak building and battle Morimoto. Unavailable until the defeat of Ghetsis.

·         Enter into Nimbasa City's Big Stadium and Small Court and battle trainers inside. The number of trainers and the levels of their Pokémon increase as progress is made. Big Stadium trainers are often inaccessible during 2 PM~4 or 5 PM, while Small Court trainers are often inaccessible during 10 AM~11 AM or 12 PM.

·         Enter into the seventh floor of Victory Road, easily accessible from the Pokémon League, and battle Cheren. Unavailable until the defeat of Ghetsis.

·         Enter into Juniper's lab and battle Bianca. Unavailable until the defeat of Alder and only on Saturday and Sunday.
                METHOD#2

                      Selling Your Feathers


  • Go to Driftveil Drawbridge or Marvelous Bridge. They are located at the west side of Route 5 or the east side of Route 16, respectively. Both routes are adjacent to Nimbasa City. Marvelous Bridge is suggested for easy EXP while collecting feathers, while Driftveil Drawbridge is suggested for lower leveled Pokémon.

  • Walk around on the drawbridge. Make sure you can hear if there are wing-flaps.

  • If you hear wing-flaps, look around for small shadows.

  • Walk over the shadows. You will either get one of seven different kinds of feathers or battle against Ducklett (on Driftveil Drawbridge) or Swanna (on Marvelous Bridge).

  • Repeat steps 1-4. Collect as many feathers as you can.




                    METHOD#3

                   Selling a Casteliacone


  • Go to Castelia City. [Note: This only works on Tuesdays, and not in winter]

  • Walk up Mode street (Second from the right).

  • Talk to the last person in the line for ice cream stand. Buy a Casteliacone for 100.

  • Go to Nimbasa City and exit through the upper-right exit toward Driftveil Drawbridge.

  • Enter the parked caravan/trailer and talk to the girl inside.She will buy your Casteliacone for 2000.

5 Warning Signs That Show You Shouldn’t Take The Job



5 Warning Signs That Show You Shouldn’t Take The Job

 

As common as choosing the wrong job may be, it’s also something that can be prevented. If you’re thinking about accepting an offer, and you’ve noticed any of the warning signs below, then the job you’re so eager to take is not all it’s cut out to be.
That is a question no employee wants to ask himself two or three months into a new role. Unfortunately, choosing the wrong job is a common mistake that young job seekers make when they focus more on getting a job offer than on finding a good fit.

 1. Lack Of Learning Opportunities

If you find that there are no learning opportunities in place, and you’re just expected to sink or swim, consider if you’re prepared to fight through your new role alone.
As valuable as it is to discover your career survival skills after being thrown into the deep end, your manager and the company should be setting you up for success through learning and development opportunities–especially if you’re a young employee. Whether it’s bringing in influential professionals to speak to team members or setting aside a budget for employees to take courses outside of work, you should feel like your new company is investing in your development.

2. Taking The Position Is A Step In The Wrong Direction
Even if you have a nebulous view of your career path, there are clear signs that a role might be a step backwards instead of forwards. For example, if you want to hone in on your problem-solving skills, and you’re taking on a role that only requires you to go through the motions, that job isn’t aligning with your career goals.
 Some employers will even hint that the job might not be what you’re looking for, saying, “I just want to be transparent with you since other candidates have been disappointed in the past” and even, “This role might be a step down for you.” If your interviewer is telling you to think twice about taking the job, it’s a definite red flag: He or she already knows you won’t be satisfied in the role.

3. High Turnover Rate
Once you receive a job offer, ask the employer direct questions like, “What’s something employees wish they could improve about this company?” or “Has the business experienced any recent growing pains, and if so, how was that handled?” If you don’t receive an adequate response to your questions–as in, the employer makes excuses or begins to bad mouth former employees–start looking for a new job elsewhere.

High turnover is a troubling sign, especially if the business isn’t a young one. It could be indicative of poor management or a toxic culture.

4. The List Of Responsibilities Is Increasing (But The Pay Isn’t)

You’ve read the job listing a couple of times, and you’re prepared to explain how your qualifications–strong communicator who can make extremely complex concepts simple–match those in the job description. But as you listen to your interviewer talk about the role, the list of responsibilities is getting longer: Some of the additional tasks seem to have nothing to do with the core job itself. The expected salary, unlike the responsibilities, hasn’t increased at all.
Though most job descriptions will indicate that hires are expected to perform “other duties as required,” you always want to know what you’re signing up for before you accept an offer. Are the new responsibilities simply a chance for you to gain new skills? Or is the growing list indicative of the fact that your role may become a dumping ground for “other duties as required”? You also have to ask yourself if the additional tasks seem better suited for a completely different position at the company, and if so, why hasn’t that position been created to fill the need?
Ask the employer more questions about how he or she views this role, how some of the extra responsibilities fit into the bigger picture, and how you’re expected to divide your time amongst the tasks. If you feel that the role you are applying for has gotten lost in the other responsibilities–or that you aren’t being fairly compensated for taking on several roles at once–this may not be the job for you.

5. No One Asks About Your Long-Term Career Goals

 For young job seekers who want to rise quickly through the ranks, it’s important to know that there is a long-term plan in place for your role. If your interviewer isn’t asking questions like, “Where do you see yourself in five years?” or “What are your long-term career goals?” take control. Ask questions like, “How do you see this role evolving six months or a year down the line?” or “What do you think success will look like in this role a year from now?” If your interviewer can’t give you an answer different from what the role is today, you could be signing yourself up for a dead-end job.

While it’s important for young job seekers to make an educated decision about a new role, choosing the wrong job can also help you to better understand what to look out for in the future. Reflect on the signs you missed and use your hindsight to position yourself for a far better offer next time around.

Tuesday, October 11, 2016

Customer Service Resume Example




Customer Service Resume Example

 



The following is an example of a resume for a customer service job. It includes work experience, skills, and education. Use this resume as an inspiration when creating your own resume geared toward working in customer service.


John Barr
123 Main Street
Albany, NY 12345
(111) (111 -1111)
John.Applicant@email.com

Experience
Customer Services Specialist
Brand Buys, Saratoga Springs, NY
May 20XX - Present
  • Assist customers with returns, purchasing store protection plans and service packages.
  • Scheduling in-home services via online interface.
  • Answer telephone inquiries from customers and stores regarding the status of units and other service issues.
  • Assist with new employee training including store policies, services, financing options and register operations.
Customer Service Assistant
Saratoga Springs City Hall, Saratoga Springs, NY
September 20XX – May 20XX
  • Assist clientele as they enter office and via phone.
  • Perform filing, data management, drafting and editing short office memos.
  • Assist with all other office administrative duties.
Office Assistant
Skidmire College, Saratoga Springs, NY
September 20XX– May 20XX
  • Inputting data, office errands, internship and alumni updates.
  • Scheduling appointments and assisting students register and find information.
Education
Hunter College
Bachelor of Arts in English, department honors

Skills
  • Ability to work with several operating systems, including Windows and Mac
  • Excellent communication and interpersonal skills       
  • Experience with maintaining office budget


SAMPLE CV FOR ACCOUNT & FINANCE JOB



SAMPLE CV FOR ACCOUNT & FINANCE JOB



                                 

                                           SAMPLE


Visal Roy                                                                                            

10 C, New Colony
 Gurgaon-122001  
Mobile:                                                                                                                           
e-mail:                                                           

OBJECTIVE


Versatile team player, eager to contribute a strong finance, accounting & administrative background towards actively supporting the success of progressive organization offering opportunities for growth in exchange for superior performance.


SPECIALIZATION


Finance and SAP FI Certified from Siemens India Pvt. Ltd

ACADEMICS

MBA (2004-06) – 75%
Maharishi Dayanand University, Rohtak
B.Com (2001-04) – 62%
Maharishi Dayanand University, Rohtak
10+2 (2000-2001) – 63%
CBSE, New Delhi

WORK EXPERIENCE


Ø  Working with “UBE Machinery India Pvt. Ltd.” as ‘Executive Accounts & Finance’ a ‘after  sales service company’ of Injection molding and Die-casting Machines from April 01, 2013 to till date.
Ø  Worked with “Hanwa India Private Limited” as ‘Executive Accounts & Finance’ a ‘Trading House’ in ‘Steel and Steel Products’ from July 09, 2012 to March 2013.
Ø  Worked with “Daiichi Jitsugyo Thailand Co. Ltd.” as ‘Executive Accounts and Administration’ a ‘Trading House’ in ‘Machinery’ from June 21, 2010 to July 08, 2012.
Ø  Worked with “Remfry & Sagar” as ‘Accountant’ a ‘Law Firm’ in ‘Patents & Trademark (Intellectual Property)’ from 1st July, 2007 to June 20, 2010.
Ø  Worked with “Dronacharya Group of Institutions” as ‘Assistant Accountant’ managed by “Smt. Anguri Devi Charitable Trust (Regd.), Gurgaon – 122001 (Haryana) from July, 200 6 to June 2007


JOB RESPONSIBILITIES

Finance & Accounts:
Ø  Preparing and maintaining statutory books of accounts and Petty cash Management.
Ø  Close coordination with the company CA during audit and finalization of Balance Sheet.
Ø  Preparing various schedules and assist auditors for both internal and external audit of the books of accounts.
Ø  Preparation of Debit Notes and Credit Notes.
Ø  Preparation of Bank Reconciliation Statements (Foreign Currency’s also)
Ø  Intercompany reconciliation and Balance confirmation on Monthly basis.
Ø  To reconcile Vendor/customer Accounts on periodic basis.
Ø  Checking and Processing of all Invoices, Debit Notes and Bills of all Vendors.
Ø  Foreign payments to associates with complete banking procedure.
Ø  Filing Form no. 15CA in income tax website relating to remittance of payments to a non-resident under sub section (6) of section 195 of the Income Tax Act.
Ø  Online banking like Fund Transfer, NEFT and RTGS payments.
Ø  Generating outstanding reports using ORACLE 10G application and following with overseas clients for recovery of dues.
Ø  Credit realization of Foreign Inwards Remittance Certificates to ensure effective and efficient credit control.
Ø  To support in MIS Preparation/financial closing on monthly, quarterly and yearly basis.
Ø  Sale/Purchase accounting and reconciliations.
Ø  Preparation of Quatations, Performa Invoices, Purchase Orders, Invoices.
Ø  Communication with bank for all issues related to Bank.
Taxation:
Ø  E-filing of TDS, Service Tax and VAT and Income Tax.
Ø  Monthly TDS deposit to bank.
Ø  Preparing monthly TDS report, calculation and deduction of Tax u/s 192B, 194 I, 194 J, 194 H and 195.
Ø  Responsible for issuing of Form 16 and Form 16A as period basis to vendors and employees respectively.
Ø  Preparation of Employees individual salary structure and calculation of income tax and submitted to Income tax department.
Ø   Income Tax, Sales Tax & Service Tax Assessment procedure, Compliances of any legal notices from Income Tax.

PROJECT PROFILE


Ø  Worked on “Performance of Mutual Fund – A Study of Growth Schemes” for M.Phil Dissertation.
Ø  “Impact of Foreign Institutional Investors on Indian Stock Market.”

COMPUTER SAVVY


    M S Office, Tally ERP, Oracle 10G , Glovia and knowledge of SAP.

PERSONAL DETAILS

          Date of Birth                 :      2-2-1990
          Languages Known        :      English, Hindi
          Marital Status                :      Single
          Strengths                       :      Positive attitude, articulate, sincere, hardworking and confident


Date   :
Place  : 

Monday, October 10, 2016

CV SAMPLE FOR ACCA STUDENT



 CV SAMPLE FOR ACCA STUDENT




Remalia Ponapa Modeley
No.#4, Mda Morcellement Royal Road
 Dagotiere ,Verdun
 Cell Number:
Email: 

 

Career Objective:  
 Seeking a challenging role in a reputed organization and interested in demonstrating my skills and knowledge and to become a part of professional team. At the same time I seek personal and professional growth opportunities while adding value to the firm.
Educational Qualification:
  • ACCA F3  (Financial Accounting) Passed (70%)
            Griffith College Dublin, 2012
  • ACCA F2 ( Management Accounting) Passed (70%)
            BSP School of Accountancy &Management Limited ,2013
  • ACCA F1 (accounting in business) Passed (80%)
       Paris,2012
  • CCA F8 Auditing and assurance Passed (55%)
Eurosites La Chapelle 75018,Paris,France
  • Diploma in Accounting & Finance
    London College of Economics & Science
            Course Duration :October 2008 to May 2010
  • Higher School Certificate
            University of Cambridge, 2004

·        School certificate
            Cambridge School certificate,2002

  • Language Course:
           English Language Course,
           Center of English Studies ,
           Dames Street Dublin
           Duration: ( 04/04/2007-28/03/2008)
  Job Experience:
·        Accountant Clerk
              Euro college
              February 2007 to December 2007
·        Accountant Clerk
             Edu trust
             January 2008 to October 2008
·        Own business run

  Computer Skills : Ms Word ,Excel, Web Search

  Personal Skills:
  Good at,
  Communication
  Team working
  Customer care
  Time management
  Planning and organization
  Motivation

 Personal details:
  Date of Birth:        17/08/1984
  Marital Status:       Single
  Nationality:            Mauritian
  National Id:            P170884300124A
  Religion:                 Christian

 Language Skills:
 Proficiency in written and spoken in English and French

Interest :
Football, gym and music

Driving License: Yes

Reference : Will be furnished upon request

The 10 Most Common Interview Questions And Answers



The 10 Most Common Interview Questions And Answers




Too many job seekers stumble through interviews as if the questions asked are coming out of left field. But many interview questions are to be expected. Here are 10 common interview questions and sample answers. Hope it will help you……

1.What is Your Greatest Strength?


Answer ( Example):

·         I have strong extremely strong writing skills. Having worked as a copy editor for five years, I have a strong attention to detail when it comes to my writing. I have also written for a variety of publications, so I know how to shape my writing style to fit the task and audience. As a marketing assistant, I will be able to effectively write and edit press releases, and update web content with accuracy and ease.



  • I am a skilled salesman with over ten years of experience. I have exceeded my sales goals every quarter and I've earned a bonus each year since I started with my current employer.
  • I have an extremely strong work ethic. When I'm working on a project, I don't want just to meet deadlines. Rather, I prefer to complete the project well ahead of schedule. Last year, I even earned a bonus for completing my three most recent reports one week ahead of time.


 2. What is your greatest weakness?

Answer ( Example):

  • I used to like to work on one project to its completion before starting on another, but I've learned to work on many projects at the same time, and I think it allows me to be more creative and effective in each one.

  • Sometimes, I spend more time than necessary on a task, or take on tasks personally that could easily be delegated to someone else. Although I've never missed a deadline, it is still an effort for me to know when to move on to the next task, and to be confident when assigning others work.
  • I used to wait until the last minute to set appointments for the coming week, but I realized that scheduling in advance makes much more sense.

3.Why should we hire you?

Answer ( Example):

·  I think that my experience in the (widget) industry and my ability to work autonomously make me a good match for this position.
·  I have the savvy, experience, and superior communication ability to be an asset to your company.
·  Your company provides many services that I have had experience with, in a variety of capacities. I believe that my familiarity with the industry would make me a good fit for this position.

4.Tell me about yourself.
Answer ( Example):


  •  Try starting out by sharing some personal interests which don't relate directly to your work. Examples might include a hobby which you are passionate about like quilting, astronomy, chess, choral singing, golf, skiing, tennis, or antiquing.
  •  Interests like long distance running or yoga which help to represent your healthy, energetic side are worth mentioning. Pursuits like being an avid reader or solving crossword puzzles or brain teasers will help to showcase your intellectual leaning. Interests like golf, tennis, and gourmet food might have some value if you would be entertaining clients in your new job.

  • Interactive roles like PTA volunteer, museum tour guide, fundraiser, or chair of a social club will help show your comfort with engaging others.

5. What are your salary expectations?
     

Answer ( Example):

When you're asked, "What salary are you seeking?" it is to your advantage if the employer tells you the range first. Prepare by knowing the going rate in your area, and your bottom line or walk-away point. One possible answer would be: "I am sure when the time comes, we can agree on a reasonable amount. In what range do you typically pay someone with my background?"




6.Why do you want this job?

Answer ( Example):
·         I well understand that this is a company on the way up. Your web site says the launch of several new products is imminent. I want be a part of this business as it grows.
 
·         This job is a good fit for what I've been interested in throughout my career. It offers a nice mix of short- and long-term activities. My short-term achievements keep me cranked up and the long-term accomplishments make me feel like a billion bucks.
 

7. How do you handle stress and pressure?

Answer ( Example):

  • I react to situations, rather than to stress. That way, the situation is handled and doesn't become stressful. For example, when I deal with an unsatisfied customer, rather than feeling stressed, I focus on the task at hand. I believe my ability to communicate effectively with customers during these moments helps reduce my own stress in these situations and also reduces any stress the customer may feel.

  • Pressure is very important to me. Good pressure, such as having a lot of assignments to work on, or an upcoming deadline, helps me to stay motivated and productive. Of course, there are times when too much pressure can lead to stress; however, I am very skilled at balancing multiple projects and meeting deadlines, which prevents me from feeling stressed often. For example, I once had three large projects due in the same week, which was a lot of pressure. However, because I created a schedule that detailed how I would break down each project into small assignments, I completed all three projects ahead of time and avoided unnecessary stress.

  • I actually work better under pressure and I've found that I enjoy working in a challenging environment. As a writer and editor, I thrive under quick deadlines and multiple projects. I find that when I'm under the pressure of a deadline, I can do some of my most creative work.

8. Describe a difficult work situation / project and how you overcame it.

 Answer ( Example):

  • As a manager, the most difficult decisions I make involve layoffs. Before making those tough decisions, I always think carefully about what is best for the business and my employees. While I do not relish making those kinds of choices, I do not shy away from this part of my job. A few years ago, I had to let some employees go due to the economic climate. This was a hard decision that was ultimately necessary for the good of the company and everyone working for the organization

  • Decisions I have to make within a team are difficult, only because these decisions take more time and require deliberate communication between team members. For example, I was working on a team project, and my colleagues and I had to make a number of choices about how to use our limited budget. Because these decisions involved group conversations, our team learned how to communicate effectively with one another, and I believe we ultimately made the best decisions for the team.

9.What are your goals for the future?


Answer ( Example):


 
  • I see myself as a top performing employee in a well-established organization, like this one. I plan on enhancing my skills and continuing my involvement in (related) professional associations.

  • My long-term goals involve growing with a company where I can continue to learn, take on additional responsibilities, and contribute as much of value as I can.


10Why are you leaving or have left your job?

 Answer ( Example):


  • I found myself bored with the work and looking for more challenges. I am an excellent employee and I didn't want my unhappiness to have any impact on the job I was doing for my employer.
  • I'm looking for a bigger challenge and to grow my career and I couldn't job hunt part time while working. It didn't seem ethical to use my former employer's time After several years in my last position, I'm looking for an company where I can contribute and grow in a team-oriented environment.